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Customer Satisfaction Survey
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Community Development Department
Customer Satisfaction Survey
1. Customer type:
Contractor/Builder
Realtor/Appraiser
Homeowner
Other
2. Type of service requested:
Building Permit
Contractor Registration
Zoning Question
Signage Permit
Business License Inquiry
Commercial/Residential Code Enforcement
Other
3. Department staff answered questions and/or returned calls promptly.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
4. Department staff was friendly and courteous.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
5. Department staff communicated in an effective, timely manner.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
6. Department staff was knowledgeable and professional.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
7. Did you receive clear and accurate information?
Yes
No
8. Did we meet your expectations?
Yes
No
9. If not, how could we better meet your needs?
10. On a scale of 1 to 5, 5 being "best", how would you rate the service(s) you received?
1
2
3
4
5
11. Other comments or suggestions you might offer to help us improve our services?
12. Is there any employee in particular who assisted you?
This survey is confidential. If you would like us to contact you for follow-up, please provide your contact information below:
13. Name
14. Telephone Number:
15. E-Mail Address:
Thank you for taking the time to help us to learn how to serve you better.
We value your opinion!
Village of La Grange Community Development Department
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